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var(--b-surface-2)}.filter-dropdown{position:absolute;top:calc(100% + 6px);right:0;width:280px;background:var(--b-surface);border:1px solid var(--b-border);border-radius:var(--radius-md);box-shadow:var(--shadow-modal);padding:4px;z-index:1000;animation:filterDropdownIn .15s ease}@keyframes filterDropdownIn{0%{opacity:0;transform:translateY(-4px) scale(.97)}to{opacity:1;transform:translateY(0) scale(1)}}.filter-dropdown-item{display:flex;align-items:center;gap:8px;width:100%;padding:8px 10px;border:none;border-radius:7px;background:transparent;color:var(--text-primary, var(--text-primary));font-size:12.5px;font-weight:500;cursor:pointer;transition:background .12s ease}.filter-dropdown-item:hover{background:var(--bg-hover, var(--bg-tertiary))}.filter-dropdown-item.active{background:var(--b-accent-soft);color:var(--b-accent-text)}.filter-dropdown-item svg{flex-shrink:0;color:var(--text-tertiary, var(--text-tertiary))}.filter-dropdown-item.active 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.bar-label{font-size:12px;color:var(--b-text-2);white-space:nowrap;min-width:50px}.consult-handle-time-card .empty-state{padding:24px;text-align:center;color:var(--b-text-3);font-size:14px}.handle-time-modal-overlay{position:fixed;inset:0;background:var(--b-overlay);display:flex;align-items:center;justify-content:center;z-index:1000}.handle-time-modal{background:var(--b-surface);border-radius:16px;width:90%;max-width:700px;max-height:80vh;overflow:hidden;box-shadow:var(--shadow-modal)}.handle-time-modal-header{display:flex;justify-content:space-between;align-items:center;padding:20px 24px;border-bottom:1px solid var(--b-border)}.handle-time-modal-header h3{font-size:18px;font-weight:600;color:var(--b-text-1);margin:0}.handle-time-modal-body{padding:24px;overflow-y:auto;max-height:calc(80vh - 80px)}.handle-time-modal .modal-summary{display:flex;gap:24px;padding:16px 20px;background:var(--b-surface-2);border-radius:10px;margin-bottom:20px}.handle-time-modal .modal-summary-item{display:flex;flex-direction:column;gap:4px}.handle-time-modal .modal-summary-item .label{font-size:12px;color:var(--b-text-2)}.handle-time-modal .modal-summary-item .value{font-size:18px;font-weight:600;color:var(--b-text-1)}.handle-time-modal .modal-summary-item .value.highlight{color:var(--b-accent-text)}.handle-time-modal .manager-list{display:flex;flex-direction:column;gap:0}.handle-time-modal .list-header{display:grid;grid-template-columns:1.5fr 1fr 1.5fr 1.5fr;gap:16px;padding:12px 16px;background:var(--b-surface-3);border-radius:8px;font-size:13px;color:var(--b-text-2);font-weight:500;margin-bottom:8px}.handle-time-modal .manager-row{display:grid;grid-template-columns:1.5fr 1fr 1.5fr 1.5fr;gap:16px;padding:14px 16px;align-items:center;border-bottom:1px solid var(--b-border)}.handle-time-modal .manager-row:last-child{border-bottom:none}.handle-time-modal 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var(--motion-quick)}.dsh-seg-btn:hover:not(.active){background:var(--b-surface-2);color:var(--b-text-1)}.dsh-seg-btn.active{background:var(--b-surface-3);color:var(--b-accent-text);font-weight:var(--weight-strong)}.dsh-range{display:inline-flex;align-items:center;gap:6px}.dsh-date{font-family:inherit;font-size:13px;color:var(--b-text-1);background:var(--b-surface);border:none;border-radius:var(--radius-sm);padding:7px 10px;outline:none}.dsh-date:focus{box-shadow:var(--shadow-focus-ring)}.dsh-range-sep{font-size:13px;color:var(--b-text-3)}.dsh-ghost-btn{border:none;background:var(--b-surface-3);color:var(--b-text-1);font-family:inherit;font-size:var(--text-button);font-weight:var(--weight-strong);letter-spacing:var(--tracking-button);border-radius:var(--radius-pill);padding:8px 18px;cursor:pointer;white-space:nowrap;transition:background var(--motion-quick)}.dsh-ghost-btn:hover{background:var(--b-accent-soft-hover)}.dsh-ghost-btn:focus-visible{outline:none;box-shadow:var(--shadow-focus-ring)}.dsh-tabs{display:flex;gap:4px;padding:0 24px}.dsh-tab{background:none;border:none;border-bottom:2px solid transparent;font-family:inherit;font-size:13px;font-weight:var(--weight-heading);color:var(--b-text-3);padding:6px 10px 9px;cursor:pointer;display:inline-flex;align-items:center;gap:5px;white-space:nowrap;transition:color var(--motion-quick),border-color var(--motion-quick)}.dsh-tab:hover:not(.active){color:var(--b-text-1)}.dsh-tab.active{color:var(--b-accent-text);border-bottom-color:var(--b-accent);font-weight:var(--weight-strong)}.dsh-tab.is-locked{color:var(--b-text-4)}.dsh-tab-lock{width:12px;height:12px;flex-shrink:0}.nav-lock{margin-left:auto;width:12px;height:12px;flex-shrink:0;color:var(--b-text-4)}.dsh-body{padding:20px 24px 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40px;background:var(--b-surface);border:none;border-radius:var(--radius-pill);font-family:inherit;font-size:13px;color:var(--b-text-1);outline:none}.nm-search input::placeholder{color:var(--b-text-4)}.nm-search input:focus{box-shadow:var(--shadow-focus-ring)}.nm-search input::-webkit-search-cancel-button{-webkit-appearance:none;appearance:none}.nm-search-ico{position:absolute;left:13px;top:50%;transform:translateY(-50%);display:inline-flex;color:var(--b-text-4);pointer-events:none}.nm-seg{display:inline-flex;align-items:center;gap:2px;padding:2px;background:var(--b-surface);border-radius:var(--radius-pill);flex-shrink:0}.nm-seg-btn{padding:6px 12px;background:none;border:none;border-radius:var(--radius-pill);font-family:inherit;font-size:13px;font-weight:500;color:var(--b-text-2);white-space:nowrap;cursor:pointer;transition:background var(--motion-quick),color var(--motion-quick)}.nm-seg-btn:hover{color:var(--b-text-1)}.nm-seg-btn.active{background:var(--b-surface-3);color:var(--b-accent-text);font-weight:var(--weight-strong)}.nm-filter{position:relative;flex-shrink:0}.nm-filter-pill{display:inline-flex;align-items:center;max-width:100%;background:var(--b-surface);border-radius:var(--radius-pill);transition:background var(--motion-quick)}.nm-filter-pill.picked,.nm-filter-pill.open{background:var(--b-surface-3)}.nm-filter-main{display:inline-flex;align-items:center;gap:6px;min-width:0;max-width:100%;padding:6px 12px;background:none;border:none;border-radius:var(--radius-pill);font-family:inherit;font-size:13px;font-weight:var(--weight-heading);color:var(--b-text-2);cursor:pointer;transition:color var(--motion-quick)}.nm-filter-main:hover{color:var(--b-text-1)}.nm-filter-pill.picked .nm-filter-main,.nm-filter-pill.open .nm-filter-main{color:var(--b-accent-text)}.nm-filter-pill.picked .nm-filter-main{padding:4px}.nm-filter-label{min-width:0;max-width:96px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.nm-filter-clear{display:inline-flex;align-items:center;justify-content:center;width:20px;height:20px;margin-right:6px;padding:0;background:none;border:none;border-radius:50%;color:var(--b-accent-text);cursor:pointer;opacity:.65;transition:opacity var(--motion-quick),background var(--motion-quick)}.nm-filter-clear:hover{opacity:1;background:var(--b-accent-soft-hover)}.nm-filter-pop{position:absolute;top:calc(100% + 6px);left:0;width:208px;max-height:280px;overflow-y:auto;scrollbar-width:thin;padding:4px;background:var(--b-surface);border-radius:var(--radius-md);box-shadow:var(--shadow-md);z-index:60;animation:nmPopIn .15s ease}.nm-pop-item{display:flex;align-items:center;gap:8px;width:100%;padding:7px 8px;background:none;border:none;border-radius:var(--radius-sm);font-family:inherit;font-size:13px;font-weight:500;color:var(--b-text-1);text-align:left;cursor:pointer;transition:background var(--motion-quick),color var(--motion-quick)}.nm-pop-item:hover{background:var(--b-surface-2)}.nm-pop-item.active{color:var(--b-accent-text);font-weight:var(--weight-heading)}.nm-pop-name{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.nm-pop-item>svg{margin-left:auto;flex-shrink:0;color:var(--b-accent)}.nm-avatar{width:32px;height:32px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;background:var(--av-soft, var(--b-accent-soft));color:var(--av-text, var(--b-accent-text));font-size:12px;line-height:1;font-weight:var(--weight-heading);white-space:nowrap;overflow:hidden;flex-shrink:0}.nm-avatar--xs{width:20px;height:20px;font-size:10px}.nm-avatar--sm{width:24px;height:24px;font-size:10px}.nm-avatar--lg{width:40px;height:40px;font-size:var(--text-body)}.nm-body{flex:1;min-height:0;overflow-y:auto;padding:0 24px 32px}.nm-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(min(340px,100%),1fr));gap:16px}.nm-card{display:flex;flex-direction:column;gap:10px;padding:16px 18px;background:var(--b-surface);border:none;border-radius:var(--radius-lg);box-shadow:var(--shadow-card);cursor:pointer;transition:box-shadow var(--motion-base)}.nm-card:hover{box-shadow:var(--shadow-md)}.nm-card:focus-visible{outline:none;box-shadow:var(--shadow-focus-ring)}.nm-card-top{display:flex;align-items:center;gap:10px;min-width:0}.nm-card-name{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:var(--text-body);font-weight:var(--weight-heading);color:var(--b-text-1);letter-spacing:-.01em}.nm-card-name-skel{width:60px;flex-shrink:0}.nm-card-date{margin-left:auto;flex-shrink:0;font-size:var(--text-caption);color:var(--b-text-3)}.nm-card-text{margin:0;font-size:var(--text-body);line-height:var(--lh-body);color:var(--b-text-2);white-space:pre-wrap;word-break:break-word;display:-webkit-box;-webkit-line-clamp:4;line-clamp:4;-webkit-box-orient:vertical;overflow:hidden}.nm-hash{color:var(--b-accent-text);font-weight:var(--weight-heading)}.nm-card-foot{display:flex;align-items:center;gap:8px;margin-top:auto;min-width:0}.nm-card-writer{display:inline-flex;align-items:center;gap:6px;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:var(--text-caption);color:var(--b-text-3)}.nm-card-tags{margin-left:auto;display:inline-flex;align-items:center;gap:4px;flex-shrink:0}.nm-tag{display:inline-flex;align-items:center;max-width:96px;padding:2px 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10px;background:none;border:none;border-radius:var(--radius-pill);font-family:inherit;font-size:13px;font-weight:var(--weight-heading);color:var(--b-text-2);cursor:pointer;font-variant-numeric:tabular-nums;transition:background var(--motion-quick),color var(--motion-quick)}.nm-page-btn--nav{width:32px;min-width:32px;padding:0;border-radius:50%}.nm-page-btn:hover:not(:disabled){background:var(--b-surface);color:var(--b-text-1)}.nm-page-btn.active{background:var(--b-accent);color:var(--b-on-accent)}.nm-page-btn.active:hover{background:var(--b-accent-hover);color:var(--b-on-accent)}.nm-page-btn:disabled{opacity:.4;cursor:not-allowed}.nm-modal-overlay{position:fixed;inset:0;z-index:1200;display:flex;align-items:center;justify-content:center;padding:20px;background:var(--b-overlay);animation:nmFadeIn .15s ease}.nm-modal{display:flex;flex-direction:column;width:100%;max-width:560px;max-height:min(86vh,780px);background:var(--b-surface);border-radius:var(--radius-lg);box-shadow:var(--shadow-modal);overflow:hidden;animation:nmModalIn .18s ease}.nm-modal-head{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:20px 22px 12px;flex-shrink:0}.nm-modal-title{margin:0;font-size:var(--text-heading-md);font-weight:var(--weight-heading);letter-spacing:var(--tracking-tight);color:var(--b-text-1)}.nm-modal-close{display:inline-flex;align-items:center;justify-content:center;width:32px;height:32px;background:none;border:none;border-radius:50%;color:var(--b-text-3);cursor:pointer;transition:background var(--motion-quick),color var(--motion-quick)}.nm-modal-close:hover{background:var(--b-surface-2);color:var(--b-text-1)}.nm-modal-close svg{width:16px;height:16px}.nm-modal-body{display:flex;flex-direction:column;gap:14px;flex:1;min-height:0;padding:0 22px 20px;overflow-y:auto}.nm-member{display:flex;align-items:center;gap:12px;padding:12px 14px;background:var(--b-surface-2);border-radius:var(--radius-md)}.nm-member-info{display:flex;flex-direction:column;gap:2px;min-width:0}.nm-member-name{font-size:var(--text-body);font-weight:var(--weight-heading);color:var(--b-text-1);letter-spacing:-.01em}.nm-member-sub{display:inline-flex;align-items:center;gap:5px;flex-wrap:wrap;font-size:var(--text-caption);color:var(--b-text-3)}.nm-dot{color:var(--b-text-4)}.nm-modal-meta{display:flex;align-items:center;gap:6px;flex-wrap:wrap;font-size:var(--text-caption);color:var(--b-text-3)}.nm-modal-text{margin:0;font-size:var(--text-body);line-height:1.6;color:var(--b-text-1);white-space:pre-wrap;word-break:break-word}.nm-modal-tags{display:flex;flex-wrap:wrap;gap:6px}.nm-related-title{display:flex;align-items:center;gap:6px;margin:0 0 8px;font-size:13px;font-weight:var(--weight-heading);color:var(--b-text-1)}.nm-related-count{font-weight:500;color:var(--b-text-3);font-variant-numeric:tabular-nums}.nm-related-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:2px}.nm-related-item{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:8px 10px;border-radius:var(--radius-sm);cursor:pointer;transition:background var(--motion-quick)}.nm-related-item:hover{background:var(--b-surface-2)}.nm-related-snippet{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:13px;color:var(--b-text-2)}.nm-related-date{flex-shrink:0;font-size:var(--text-caption);color:var(--b-text-3)}.nm-modal-foot{display:flex;align-items:center;gap:8px;padding:14px 22px 20px;flex-shrink:0}.nm-modal-foot-gap{flex:1}.nm-btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:8px 16px;background:none;border:none;border-radius:var(--radius-pill);font-family:inherit;font-size:13px;font-weight:var(--weight-strong);letter-spacing:var(--tracking-button);white-space:nowrap;cursor:pointer;transition:background var(--motion-quick),color var(--motion-quick)}.nm-btn--primary{background:var(--b-accent);color:var(--b-on-accent)}.nm-btn--primary:hover{background:var(--b-accent-hover)}.nm-btn--ghost{background:var(--b-surface-3);color:var(--b-text-1)}.nm-btn--ghost:hover{background:var(--b-accent-soft-hover)}.nm-btn--danger{padding:6.5px 14px;background:var(--b-surface);border:1.5px solid var(--b-danger);color:var(--b-danger)}.nm-btn--danger:hover{background:var(--b-danger-soft)}@keyframes nmFadeIn{0%{opacity:0}to{opacity:1}}@keyframes nmModalIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}@keyframes nmPopIn{0%{opacity:0;transform:translateY(-4px)}to{opacity:1;transform:translateY(0)}}@media(prefers-reduced-motion:reduce){.nm-modal,.nm-modal-overlay,.nm-filter-pop{animation:none}}@media(max-width:900px){.nm-search{flex-basis:100%;max-width:none}}@media(max-width:640px){.nm-head{flex-wrap:wrap;padding:20px 16px 10px}.nm-head-actions{margin-left:0;width:100%}.nm-toolbar{padding:4px 16px 14px}.nm-body{padding:0 16px 28px}.nm-filter-pop{right:0;left:auto}}.call-logs-panel{flex:1;min-width:0;height:100%;overflow-y:auto;padding:24px 28px 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input:focus{box-shadow:var(--shadow-focus-ring)}.cl-search-ico{position:absolute;left:13px;top:50%;transform:translateY(-50%);display:inline-flex;color:var(--b-text-4);pointer-events:none}.cl-seg{display:inline-flex;align-items:center;gap:2px;padding:2px;background:var(--b-surface);border-radius:var(--radius-pill);flex-shrink:0}.cl-seg-btn{padding:6px 12px;background:none;border:none;border-radius:var(--radius-pill);font-family:inherit;font-size:13px;font-weight:500;color:var(--b-text-2);white-space:nowrap;cursor:pointer;transition:background var(--motion-quick),color var(--motion-quick)}.cl-seg-btn:hover{color:var(--b-text-1)}.cl-seg-btn.active{background:var(--b-surface-3);color:var(--b-accent-text);font-weight:var(--weight-strong)}.cl-refresh{display:inline-flex;align-items:center;justify-content:center;width:32px;height:32px;padding:0;flex-shrink:0;background:none;border:none;border-radius:50%;color:var(--b-text-3);cursor:pointer;transition:background var(--motion-quick),color var(--motion-quick)}.cl-refresh:hover:not(:disabled){background:var(--b-surface);color:var(--b-text-1)}.cl-refresh:disabled{cursor:default}.cl-refresh.spinning svg{animation:cl-spin .9s linear infinite}@keyframes cl-spin{to{transform:rotate(360deg)}}@media(prefers-reduced-motion:reduce){.cl-refresh.spinning svg{animation:none}}.cl-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}.cl-stat{padding:14px 18px;background:var(--b-surface-2);border-radius:var(--radius-lg)}.cl-stat-value{font-size:var(--text-heading-lg);font-weight:var(--weight-strong);line-height:1.2;letter-spacing:var(--tracking-tight);color:var(--b-accent-text);font-variant-numeric:tabular-nums}.cl-stat-label{margin-top:2px;font-size:var(--text-caption);color:var(--b-text-3)}.cl-stats-note{margin:8px 0 16px;font-size:var(--text-caption);color:var(--b-text-4)}.cl-body{display:flex;align-items:flex-start;gap:16px}.cl-list-col{flex:1 1 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var(--motion-quick)}.cl-row:hover{background:var(--b-surface-2)}.cl-row.active,.cl-row.active:hover{background:var(--b-accent-soft)}.cl-row:focus-visible{outline:none;box-shadow:var(--shadow-focus-ring)}.cl-row-ico{display:inline-flex;align-items:center;justify-content:center;width:32px;height:32px;flex-shrink:0;border-radius:50%;background:var(--b-surface-2);color:var(--b-text-3)}.cl-row-ico[data-tone=in]{background:var(--b-success-soft);color:var(--b-success)}.cl-row-ico[data-tone=out]{background:var(--b-accent-soft);color:var(--b-accent)}.cl-row-ico[data-tone=miss]{background:var(--b-danger-soft);color:var(--b-danger)}.cl-row-ico[data-tone=callback]{background:var(--b-warn-soft);color:var(--b-warn-text)}.cl-row-main{display:flex;flex-direction:column;gap:2px;flex:0 1 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var(--border-secondary);border-radius:10px;overflow:hidden;transition:box-shadow .15s}.summary-card:hover{box-shadow:0 2px 8px #0000000f}.summary-card-title{padding:10px 14px;font-size:12px;font-weight:700;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.5px;border-bottom:1px solid var(--border-secondary);background:var(--bg-tertiary)}.summary-card-body{padding:10px 14px;display:flex;flex-direction:column;gap:8px}.summary-row{display:flex;justify-content:space-between;align-items:center;gap:12px;font-size:13px}.summary-row .summary-label{color:var(--text-tertiary);white-space:nowrap;flex-shrink:0}.summary-row .summary-value{color:var(--text-primary);font-weight:500;text-align:right;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.summary-row .summary-value.summary-empty{color:var(--text-tertiary);font-style:italic;font-weight:400}.summary-badge{display:inline-block;padding:2px 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18px;background:transparent;border-bottom:none;cursor:pointer;display:flex;justify-content:space-between;align-items:center;-webkit-user-select:none;user-select:none;transition:background .15s;border-radius:10px}.bot-settings-form .settings-section.accordion.expanded .settings-section-header{border-bottom:1px solid var(--border-secondary);border-radius:10px 10px 0 0}.bot-settings-form .settings-section-header:hover{background:var(--bg-hover)}.section-header-left{display:flex;align-items:center;gap:12px}.section-icon{font-size:20px;flex-shrink:0}.bot-settings-form .settings-section-header h3{margin:0;font-size:14px;font-weight:600;color:var(--text-primary)}.bot-settings-form .settings-section-header p{margin:2px 0 0;font-size:12px;color:var(--text-tertiary)}.accordion-arrow{font-size:14px;color:var(--text-tertiary);transition:transform .2s;flex-shrink:0}.bot-settings-form .settings-section-content{padding:18px;display:flex;flex-direction:column;gap:16px;animation:accordionSlideDown .15s ease-out}@keyframes accordionSlideDown{0%{opacity:0;transform:translateY(-4px)}to{opacity:1;transform:translateY(0)}}.dark-mode .bot-settings-form .settings-section.accordion{background:var(--b-text-1);border-color:var(--b-surface-3)}.dark-mode .bot-settings-form .settings-section.accordion.expanded{border-color:var(--b-accent);box-shadow:0 0 0 1px #3b82f626}.dark-mode .bot-settings-form .settings-section-header:hover{background:var(--b-text-1)}.dark-mode .bot-settings-form .settings-section.accordion.expanded .settings-section-header{border-bottom-color:var(--b-surface-3)}.dark-mode .bot-settings-form .settings-section-header h3{color:var(--b-border)}.dark-mode .bot-settings-form .settings-section-header p{color:var(--b-text-3)}.settings-form-row{display:grid;grid-template-columns:1fr 1fr;gap:20px}.bot-settings-form .form-group{display:flex;flex-direction:column;gap:8px}.bot-settings-form .form-group label{font-size:13px;font-weight:600;color:var(--text-primary)}.bot-settings-form .form-group select{padding:10px 12px;border:1px solid var(--border-primary);border-radius:8px;background:var(--input-bg);color:var(--text-primary);font-size:14px}.bot-settings-form .form-hint{font-size:12px;color:var(--text-tertiary)}.time-inputs{display:flex;align-items:center;gap:8px}.time-inputs select{flex:1;max-width:100px}.time-inputs span{color:var(--text-secondary)}.day-checkboxes{display:flex;gap:6px;flex-wrap:wrap}.day-checkbox{display:flex;align-items:center;justify-content:center;width:36px;height:36px;border:1px solid var(--border-primary);border-radius:8px;background:var(--input-bg);color:var(--text-secondary);font-size:13px;font-weight:500;cursor:pointer;transition:all .2s}.day-checkbox input{display:none}.day-checkbox:hover{border-color:var(--btn-primary-bg)}.day-checkbox.checked{background:var(--btn-primary-bg);color:var(--btn-primary-text);border-color:var(--btn-primary-bg)}.checkbox-group-inline{grid-column:1 / -1}.checkbox-group-inline .checkbox-label{display:flex;align-items:center;gap:8px;cursor:pointer;font-size:14px;font-weight:500;color:var(--text-primary)}.checkbox-group-inline .checkbox-label input[type=checkbox]{width:18px;height:18px;accent-color:var(--accent-color)}.holidays-group,.holiday-ranges-group{grid-column:1 / -1}.holiday-input-row{display:flex;gap:8px;align-items:center}.holiday-input-row input[type=date]{flex:1;max-width:200px;padding:10px 12px;border:1px solid var(--border-primary);border-radius:8px;background:var(--input-bg);color:var(--text-primary);font-size:14px}.holiday-input-row .add-btn,.holiday-range-input-row .add-btn{padding:10px 16px;background:var(--btn-primary-bg);color:var(--btn-primary-text);border:none;border-radius:8px;font-size:13px;font-weight:600;cursor:pointer;transition:all .2s;white-space:nowrap}.holiday-input-row .add-btn:hover,.holiday-range-input-row .add-btn:hover{background:var(--btn-primary-hover)}.holiday-tags{display:flex;flex-wrap:wrap;gap:8px;margin-top:12px}.holiday-tag{display:inline-flex;align-items:center;gap:6px;padding:6px 10px;background:var(--badge-bg);color:var(--badge-text);font-size:13px;font-weight:500;border-radius:20px}.holiday-tag button{display:flex;align-items:center;justify-content:center;width:18px;height:18px;padding:0;background:#0000001a;border:none;border-radius:50%;color:inherit;font-size:14px;line-height:1;cursor:pointer;transition:all .15s}.holiday-tag button:hover{background:#dc2626cc;color:#fff}.holiday-range-input-row{display:flex;gap:8px;align-items:center}.holiday-range-input-row input[type=date]{flex:1;max-width:160px;padding:10px 12px;border:1px solid var(--border-primary);border-radius:8px;background:var(--input-bg);color:var(--text-primary);font-size:14px}.holiday-range-input-row span{color:var(--text-secondary);font-weight:500}.holiday-range-list{display:flex;flex-direction:column;gap:8px;margin-top:12px}.holiday-range-item{display:flex;align-items:center;justify-content:space-between;padding:10px 14px;background:var(--bg-tertiary);border:1px solid var(--border-primary);border-radius:8px}.holiday-range-item span{font-size:14px;color:var(--text-primary);font-weight:500}.holiday-range-item button{display:flex;align-items:center;justify-content:center;width:24px;height:24px;padding:0;background:transparent;border:1px solid var(--border-primary);border-radius:6px;color:var(--text-secondary);font-size:16px;cursor:pointer;transition:all .15s}.holiday-range-item button:hover{background:var(--b-danger);border-color:var(--b-danger);color:#fff}.break-time-input-row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.break-time-input-row select{width:auto;min-width:75px;padding:10px 12px;border:1px solid var(--border-primary);border-radius:8px;background:var(--input-bg);color:var(--text-primary);font-size:14px}.break-time-input-row span{color:var(--text-secondary);font-weight:500}.break-time-input-row .add-btn{padding:10px 16px;background:var(--btn-primary-bg);color:var(--btn-primary-text);border:none;border-radius:8px;font-size:13px;font-weight:600;cursor:pointer;transition:all .2s;white-space:nowrap}.break-time-input-row .add-btn:hover{background:var(--btn-primary-hover)}.break-time-list{display:flex;flex-direction:column;gap:8px;margin-top:12px}.break-time-item{display:flex;align-items:center;justify-content:space-between;padding:10px 14px;background:var(--bg-tertiary);border:1px solid var(--border-primary);border-radius:8px}.break-time-item span{font-size:14px;color:var(--text-primary);font-weight:500}.break-time-item button{display:flex;align-items:center;justify-content:center;width:24px;height:24px;padding:0;background:transparent;border:1px solid var(--border-primary);border-radius:6px;color:var(--text-secondary);font-size:16px;cursor:pointer;transition:all .15s}.break-time-item button:hover{background:var(--b-danger);border-color:var(--b-danger);color:#fff}.cooldown-input{display:flex;align-items:center;gap:8px}.cooldown-input input[type=number]{width:100px;padding:10px 12px;border:1px solid var(--border-primary);border-radius:8px;background:var(--input-bg);color:var(--text-primary);font-size:14px}.cooldown-input span{color:var(--text-secondary);font-weight:500;font-size:14px}.settings-form-actions{display:flex;justify-content:flex-end;gap:12px;padding-top:16px;border-top:1px solid var(--border-secondary)}.settings-form-actions .cancel-btn{padding:10px 20px;border:1px solid var(--border-primary);border-radius:8px;background:var(--input-bg);color:var(--text-primary);font-size:14px;cursor:pointer;transition:all .2s}.settings-form-actions .cancel-btn:hover{background:var(--hover-bg)}.settings-form-actions .submit-btn{padding:10px 20px;border:none;border-radius:8px;background:var(--btn-primary-bg);color:var(--btn-primary-text);font-size:14px;font-weight:600;cursor:pointer;transition:all .2s}.settings-form-actions .submit-btn:hover{background:var(--btn-primary-hover)}@media(max-width:768px){.settings-form-row{grid-template-columns:1fr}.bot-settings-summary{flex-direction:column}}.fixed-answer-content-wrapper{display:flex;flex-direction:column;flex:1;min-height:0;background:var(--card-bg);border:1px solid var(--border-primary);border-radius:12px;overflow:hidden}.content-tab-bar{display:flex;justify-content:space-between;align-items:center;padding:0 16px;border-bottom:1px solid var(--border-secondary);flex-shrink:0}.content-tabs{display:flex;gap:0}.content-tab{display:flex;align-items:center;gap:6px;padding:12px 16px;border:none;background:transparent;color:var(--text-tertiary);font-size:14px;font-weight:500;cursor:pointer;border-bottom:2px solid transparent;transition:all .15s;margin-bottom:-1px}.content-tab:hover{color:var(--text-primary)}.content-tab.active{color:var(--text-primary);font-weight:600;border-bottom-color:var(--btn-primary-bg)}.tab-count{display:inline-flex;align-items:center;justify-content:center;min-width:20px;height:20px;padding:0 6px;border-radius:10px;background:var(--bg-tertiary);color:var(--text-tertiary);font-size:11px;font-weight:600}.content-tab.active .tab-count{background:#3b82f61f;color:var(--btn-primary-bg)}.content-tab-bar .create-button{padding:6px 14px;background-color:var(--btn-primary-bg);color:var(--btn-primary-text);border:none;border-radius:6px;font-size:13px;font-weight:600;cursor:pointer;transition:background-color .15s}.content-tab-bar .create-button:hover{background-color:var(--btn-primary-hover)}.content-tab-panel{display:flex;flex-direction:column;flex:1;min-height:0;overflow-y:auto;padding:16px}.content-split-view{display:grid;grid-template-columns:1fr 1fr;gap:16px;flex:1;min-height:0}.content-split-view .fixed-answer-list{overflow-y:auto}.content-split-view .fixed-answer-list:only-child{grid-column:1 / -1}.button-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:10px}.dark-mode .content-tab-bar{border-bottom-color:var(--b-surface-3)}.dark-mode .tab-count{background:var(--b-surface-3)}.dark-mode .content-tab.active .tab-count{background:#3b82f633;color:var(--b-accent)}.dark-mode .fixed-answer-content-wrapper{background:var(--b-text-1);border-color:var(--b-surface-3)}.fixed-answer-form-card{background:var(--card-bg);border-radius:12px;border:1px solid var(--border-primary)}.fixed-answer-form-card .card-header{display:flex;justify-content:space-between;align-items:center;padding:16px 20px;background:var(--card-header-bg);border-bottom:1px solid var(--border-primary)}.fixed-answer-form-card .card-header h3{margin:0;font-size:16px;font-weight:600;color:var(--text-primary)}.fixed-answer-form-card .card-header .close-btn{background:transparent;border:none;border-radius:6px;padding:6px;cursor:pointer;display:flex;align-items:center;justify-content:center;color:var(--text-secondary);transition:background-color .2s}.fixed-answer-form-card .card-header .close-btn:hover{background:var(--hover-bg)}.fixed-answer-form-card .card-header .close-btn svg{width:16px;height:16px;fill:currentColor}.fixed-answer-form-card .card-body{padding:24px}.fixed-answer-form-card .form-row{display:flex;gap:16px}.fixed-answer-form-card .form-row .form-group{flex:1}.fixed-answer-form-card .form-group{margin-bottom:20px}.fixed-answer-form-card .form-group label{display:block;font-size:14px;font-weight:600;color:var(--text-primary);margin-bottom:8px}.fixed-answer-form-card .form-group input,.fixed-answer-form-card .form-group select,.fixed-answer-form-card .form-group textarea{width:100%;padding:12px 14px;border:1px solid var(--input-border);border-radius:8px;background:var(--input-bg);color:var(--input-text);font-size:14px;transition:border-color .2s}.fixed-answer-form-card .form-group input:focus,.fixed-answer-form-card .form-group select:focus,.fixed-answer-form-card .form-group textarea:focus{outline:none;border-color:var(--focus-border)}.fixed-answer-form-card .form-group textarea{resize:vertical;min-height:100px;font-family:inherit}.fixed-answer-editor{border:1px solid var(--border-primary);border-radius:8px;background:var(--input-bg);overflow:hidden}.fixed-answer-editor .editor-toolbar{background:var(--bg-secondary);border-bottom:1px solid var(--border-primary);padding:8px 12px}.fixed-answer-editor .rich-text-content{min-height:100px;padding:12px 14px;font-size:14px;color:var(--text-primary)}.fixed-answer-editor .rich-text-content p{margin:0}.fixed-answer-editor .rich-text-content p+p{margin-top:.5em}.fixed-answer-editor .ProseMirror-focused{outline:none}.fixed-answer-editor .editor-link{color:var(--accent-color);text-decoration:underline}.fixed-answer-form-card .form-hint{display:block;font-size:12px;color:var(--text-tertiary);margin-top:4px}.fixed-answer-form-card .checkbox-group label{display:flex;align-items:center;gap:8px;cursor:pointer;font-weight:500}.fixed-answer-form-card .checkbox-group input[type=checkbox]{width:18px;height:18px;accent-color:var(--accent-color)}.fixed-answer-form-card .form-actions{display:flex;justify-content:flex-end;gap:12px;margin-top:24px;padding-top:20px;border-top:1px solid var(--border-primary)}.fixed-answer-form-card .cancel-btn{padding:10px 20px;background:var(--btn-secondary-bg);color:var(--text-secondary);border:1px solid var(--border-primary);border-radius:8px;font-size:14px;cursor:pointer;transition:all .2s}.fixed-answer-form-card .cancel-btn:hover{background:var(--hover-bg)}.fixed-answer-form-card .submit-btn{padding:10px 24px;background-color:var(--btn-primary-bg);color:var(--btn-primary-text);border:none;border-radius:8px;font-size:14px;font-weight:600;cursor:pointer;transition:background-color .2s}.fixed-answer-form-card .submit-btn:hover{background-color:var(--btn-primary-hover)}.fixed-answer-list{display:flex;flex-direction:column;gap:16px;flex:1;min-height:0;overflow-y:auto}.category-group{background:var(--card-bg);border-radius:12px;border:1px solid var(--border-primary)}.category-title{margin:0;padding:12px 16px;font-size:13px;font-weight:600;color:var(--text-secondary);background:var(--card-header-bg);border-bottom:1px solid var(--border-primary);text-transform:uppercase;letter-spacing:.5px}.fixed-answer-list-items{padding:8px;display:flex;flex-direction:column;gap:4px}.fixed-answer-list-item{padding:12px 14px;border-radius:8px;background:transparent;border:1px solid transparent;cursor:pointer;transition:all .15s ease}.fixed-answer-list-item:hover{background:var(--hover-bg)}.fixed-answer-list-item.active{background:var(--active-bg);border-color:var(--active-border)}.fixed-answer-list-item .item-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:6px;gap:8px;flex-wrap:wrap}.fixed-answer-list-item .item-keyword{display:flex;align-items:center;gap:8px;flex-wrap:wrap;min-width:0}.keyword-badge{display:inline-block;padding:4px 10px;background:var(--badge-bg);color:var(--badge-text);font-size:12px;font-weight:600;border-radius:4px;word-break:break-word;max-width:100%}.connect-badge{display:inline-block;padding:3px 8px;background:var(--b-success);color:#fff;font-size:11px;font-weight:600;border-radius:4px}.category-badge-small{display:inline-block;padding:3px 8px;background:var(--badge-bg);color:var(--badge-text);font-size:11px;font-weight:500;border-radius:4px}.button-count-badge{display:inline-block;padding:3px 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input[type=checkbox]{width:16px;height:16px;accent-color:var(--accent-color)}.button-label-text{display:flex;align-items:center;gap:8px;font-size:14px;color:var(--text-primary)}.button-action-hint{font-size:12px;color:var(--text-tertiary)}.button-list{display:flex;flex-direction:column;gap:8px;flex:1;min-height:0}.button-list-item{display:flex;justify-content:space-between;align-items:center;padding:14px 16px;background:var(--card-bg);border:1px solid var(--border-primary);border-radius:10px;transition:all .15s ease}.button-list-item:hover{border-color:var(--active-border);box-shadow:0 2px 8px #0000000d}.button-item-content{display:flex;flex-direction:column;gap:4px}.button-label-display{font-size:15px;font-weight:600;color:var(--text-primary)}.button-meta{display:flex;align-items:center;gap:8px}.button-action-display{font-size:12px;padding:2px 8px;background:var(--bg-tertiary);color:var(--text-secondary);border-radius:4px;font-family:SF 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h3{font-size:12px;font-weight:700;color:var(--text-tertiary);margin:0;text-transform:uppercase;letter-spacing:.5px}.selected-message-detail .detail-category{display:inline-block;padding:3px 10px;background:var(--badge-bg);color:var(--badge-text);font-size:11px;font-weight:500;border-radius:12px}.selected-message-detail .detail-content{font-size:14px;line-height:1.6;color:var(--text-primary);padding:14px;background:var(--card-bg);border:1px solid var(--border-secondary);border-radius:8px}.selected-message-detail .detail-content p{margin:0}.selected-message-detail .detail-buttons h4{font-size:13px;font-weight:600;color:var(--text-secondary);margin:0 0 8px}.selected-message-detail .detail-button-list{display:flex;flex-wrap:wrap;gap:6px}.selected-message-detail .detail-button-badge{display:inline-block;padding:6px 12px;background:var(--b-accent-soft);color:var(--b-accent);font-size:13px;font-weight:500;border-radius:20px}.fixed-answer-list-item 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10px;cursor:pointer}.ars-remove-btn:hover{background:var(--b-danger-soft)}.ars-remove-btn:disabled{opacity:.5;cursor:default}.ars-error{color:var(--b-danger);font-size:13px}.call-head{display:flex;align-items:flex-end;justify-content:space-between;gap:32px;flex-wrap:wrap;padding:4px 4px 14px}.call-head-label{font-size:12px;color:var(--b-text-3);margin-bottom:6px}.call-head-row{display:flex;align-items:center;gap:12px}.call-head-number{font-size:28px;font-weight:700;letter-spacing:-.02em;margin:0;font-variant-numeric:tabular-nums;color:var(--b-accent-text)}.call-head-pill{display:inline-flex;align-items:center;gap:6px;font-size:var(--text-eyebrow);font-weight:var(--weight-strong);letter-spacing:var(--tracking-eyebrow);text-transform:uppercase;color:var(--b-text-1);background:var(--b-surface-2);border-radius:var(--radius-pill);padding:4px 12px}.call-head-pill.is-on{color:var(--b-success-text);background:var(--b-success-soft)}.call-head-sub{margin-top:8px;font-size:var(--text-caption);color:var(--b-text-3)}.call-head-sub strong{color:var(--b-text-1);font-weight:var(--weight-heading);font-variant-numeric:tabular-nums}.call-head-hint{font-size:var(--text-caption);color:var(--b-text-3);max-width:380px;text-align:right}.call-duo{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(0,1fr);gap:36px}@media(max-width:900px){.call-duo{grid-template-columns:1fr}}.call-duo-col{display:flex;flex-direction:column;gap:12px;min-width:0}.call-col-title{font-size:15px;font-weight:700;color:var(--b-text-1);margin-bottom:4px}.call-col-desc{margin:0;font-size:var(--text-caption);color:var(--b-text-3)}.call-col-foot{display:flex;justify-content:space-between;gap:12px;margin-top:7px;font-size:12px;color:var(--b-text-3);font-variant-numeric:tabular-nums}.voice-list{display:flex;flex-direction:column;gap:6px;max-height:320px;overflow-y:auto;padding-right:2px}.voice-row{display:flex;align-items:center;gap:11px;padding:10px 12px;border-radius:var(--radius-md);cursor:pointer;background:var(--b-surface);border:1px solid var(--b-border);text-align:left;transition:background .12s,border-color 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var(--b-accent)}.voice-row-body{flex:1;min-width:0;display:flex;flex-direction:column;gap:1px}.voice-name{font-size:13.5px;font-weight:500;color:var(--b-text-1)}.voice-desc{font-size:var(--text-caption);color:var(--b-text-3);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.call-tab{display:flex;flex-direction:column;gap:24px}.queue-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:16px}.queue-card{background:var(--b-surface-2);border:none;border-radius:var(--radius-lg);padding:20px}.queue-card-label{font-size:13px;font-weight:600;color:var(--b-text-2);margin-bottom:12px}.queue-big-row{display:flex;align-items:baseline;gap:14px;margin-bottom:10px}.queue-big{font-size:var(--text-display);line-height:var(--lh-display);font-weight:var(--weight-strong);letter-spacing:var(--tracking-tight);font-variant-numeric:tabular-nums;min-width:1.6em;color:var(--b-accent-text)}.queue-big-unit{font-size:13px;color:var(--b-text-3)}.queue-range{width:100%;accent-color:var(--b-accent)}.queue-card-hint{margin-top:8px;font-size:12px;color:var(--b-text-3)}.queue-pills{display:flex;flex-wrap:wrap;gap:7px;align-items:center}.call-pill{padding:4px 12px;border-radius:var(--radius-pill);cursor:pointer;font-size:var(--text-eyebrow);font-weight:var(--weight-strong);letter-spacing:var(--tracking-eyebrow);text-transform:uppercase;font-family:inherit;border:none;background:var(--b-surface-2);color:var(--b-text-1);transition:background var(--motion-quick),color var(--motion-quick)}.call-pill:hover{background:var(--b-surface-2-hover)}.call-pill.is-active{background:var(--b-accent);color:var(--b-on-accent)}.ars-callgroup{display:flex;align-items:stretch;border:1px solid var(--b-border);border-radius:var(--radius-sm);overflow:hidden;background:var(--b-surface);transition:border-color var(--motion-quick),box-shadow var(--motion-quick)}.ars-callgroup:focus-within{border-color:var(--b-accent);box-shadow:var(--shadow-focus-ring)}.ars-callgroup input{border:none;padding:9px 12px;font-size:13.5px;width:130px;background:transparent;font-variant-numeric:tabular-nums;color:var(--b-text-1)}.ars-callgroup input:focus-visible{outline:none}.ars-callgroup button{background:var(--b-surface-2);border:none;border-left:1px solid var(--b-border);padding:9px 16px;cursor:pointer;font-size:13px;white-space:nowrap;color:var(--b-text-2)}.ars-callgroup button:hover{background:var(--b-accent-soft);color:var(--b-accent)}.ars-callgroup button:disabled{opacity:.55;cursor:default}.ars-list-label{display:flex;align-items:center;gap:8px;font-size:var(--text-caption);color:var(--b-text-3);padding:4px 2px 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12px}.ars-row.is-selected .ars-row-chip{background:var(--b-surface);color:var(--b-accent-text)}.queue-unlimited{margin-left:auto}.ars-inline-toggle{display:flex;align-items:center;justify-content:space-between;gap:12px}.smart-ars-types{display:flex;flex-wrap:wrap;gap:8px}.smart-ars-type{display:inline-flex;align-items:center;gap:6px;padding:4px 12px;border:none;border-radius:var(--radius-pill);background:var(--b-surface-2);color:var(--b-text-1);font-size:var(--text-eyebrow);font-weight:var(--weight-strong);letter-spacing:var(--tracking-eyebrow);text-transform:uppercase;cursor:pointer;-webkit-user-select:none;user-select:none;transition:background var(--motion-quick),color var(--motion-quick)}.smart-ars-type.is-on{background:var(--b-accent);color:var(--b-on-accent)}.smart-ars-type input{margin:0;cursor:pointer}.admin-console-sidebar{width:78px;min-width:78px;background:var(--b-bg);color:var(--b-text-2);border-right:1px solid var(--b-border);display:flex;flex-direction:column;overflow:visible;position:relative;z-index:10;transition:width var(--motion-base) ease,min-width var(--motion-base) ease}.admin-console-sidebar.is-collapsed{width:60px;min-width:60px}.sidebar-section{padding:10px 8px 4px;display:flex;flex-direction:column;flex:1;min-height:0;overflow:visible}.sidebar-menu{flex:1;display:flex;flex-direction:column;gap:4px}.sidebar-footer{padding:6px 8px 10px;margin-top:auto;display:flex;flex-direction:column;gap:4px}.sidebar-divider{height:1px;background:var(--b-border);margin:2px 6px 4px}.menu-item{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:5px;width:100%;padding:9px 4px;background:transparent;border:none;color:var(--b-text-2);font-family:inherit;font-size:11px;font-weight:500;cursor:pointer;border-radius:var(--radius-md);transition:background var(--motion-quick),color var(--motion-quick);position:relative;text-decoration:none}.menu-item:hover:not(:disabled):not(.active){background:var(--b-surface-2);color:var(--b-text-1)}.menu-item.active{background:var(--b-accent);color:#fff;font-weight:600}.menu-item.active .menu-icon,.menu-item.active .menu-icon svg{color:#fff}.menu-item:disabled{opacity:.4;cursor:not-allowed}.menu-icon{width:22px;height:22px;display:flex;align-items:center;justify-content:center;flex-shrink:0;color:var(--b-text-3);position:relative}.menu-item:hover .menu-icon,.menu-item.active .menu-icon{color:inherit}.menu-label{max-width:100%;text-align:center;line-height:1.2;letter-spacing:-.01em;word-break:keep-all;overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.admin-console-sidebar.is-collapsed .menu-label{position:absolute;left:calc(100% + 10px);top:50%;transform:translateY(-50%);display:block;-webkit-line-clamp:unset;max-width:none;white-space:nowrap;background:var(--b-text-1);color:var(--b-surface);padding:5px 9px;border-radius:var(--radius-sm);font-size:12px;font-weight:600;box-shadow:var(--shadow-md);opacity:0;pointer-events:none;z-index:60;transition:opacity var(--motion-quick)}.admin-console-sidebar.is-collapsed .menu-item:hover .menu-label{opacity:1}.menu-count{position:absolute;top:-6px;right:-8px;min-width:16px;height:16px;padding:0 4px;font-family:var(--font-mono);font-size:10px;font-weight:700;color:#fff;background:var(--b-danger);border:2px solid var(--b-bg);border-radius:var(--radius-pill);display:inline-flex;align-items:center;justify-content:center;font-variant-numeric:tabular-nums}.sidebar-util{color:var(--b-text-3)}.sidebar-logout:hover{color:var(--b-danger);background:var(--b-danger-soft)}.menu-icon .unread-badge{display:none}.menu-icon svg{width:100%;height:100%;display:block;stroke:currentColor}.menu-item--locked .menu-icon{opacity:.55}.menu-item--locked:hover .menu-icon{opacity:.8}.menu-icon__lock{position:absolute;top:-4px;right:-6px;width:14px;height:14px;display:inline-flex;align-items:center;justify-content:center;background:var(--b-text-3);color:#fff;border-radius:50%;border:2px solid var(--b-bg);flex-shrink:0}.menu-icon__lock svg{width:8px;height:8px;stroke:none;fill:currentColor}.menu-item.active .menu-icon,.menu-item.active .menu-icon svg,.menu-item:hover .menu-icon,.menu-item:hover .menu-icon svg{color:inherit;opacity:1;filter:none}.reset-confirm-overlay{position:fixed;inset:0;background:#0f172a66;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);display:flex;align-items:center;justify-content:center;z-index:9999;animation:fadeIn .15s ease}.reset-confirm-modal{background:var(--b-surface);border:1px solid var(--b-border);border-radius:var(--radius-lg);padding:22px 24px;min-width:300px;box-shadow:var(--shadow-modal);animation:scaleIn .15s ease}.reset-confirm-text{color:var(--b-text-1);font-size:14px;line-height:1.6;margin:0 0 18px;text-align:center}.reset-confirm-text strong{color:var(--b-text-1);font-weight:700}.reset-confirm-actions{display:flex;gap:8px;justify-content:flex-end}.reset-confirm-cancel{padding:8px 16px;border-radius:var(--radius-md);border:none;background:var(--b-surface-3);color:var(--b-text-1);font-size:13px;font-weight:600;cursor:pointer;transition:background var(--motion-quick)}.reset-confirm-cancel:hover{background:var(--b-border)}.reset-confirm-ok{padding:8px 16px;border-radius:var(--radius-md);border:none;background:var(--b-danger);color:#fff;font-size:13px;font-weight:600;cursor:pointer;transition:background var(--motion-quick),transform var(--motion-quick);box-shadow:0 2px 6px #ef44444d}.reset-confirm-ok:hover{background:#dc2626;transform:translateY(-1px)}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes scaleIn{0%{transform:scale(.96);opacity:0}to{transform:scale(1);opacity:1}}@media(max-width:768px){.admin-console-sidebar{width:72px;min-width:72px}}@media(max-width:640px){.admin-console-sidebar{position:fixed;top:var(--app-topbar-h, 48px);bottom:var(--app-statusbar-h, 34px);left:0;width:96px;min-width:0;z-index:1490;transform:translate(-100%);transition:transform .22s ease;box-shadow:var(--shadow-modal)}.admin-console-sidebar.is-collapsed{width:96px;min-width:0}.admin-console-sidebar.is-collapsed .menu-label{position:static;transform:none;display:-webkit-box;-webkit-line-clamp:2;max-width:100%;white-space:normal;opacity:1;background:none;color:inherit;padding:0;box-shadow:none}.admin-console.nav-open .admin-console-sidebar{transform:translate(0)}}.admin-console{--app-safe-top: env(safe-area-inset-top, 0px);--app-safe-bottom: env(safe-area-inset-bottom, 0px);--app-topbar-h: var(--app-safe-top);--app-statusbar-h: calc(34px + var(--app-safe-bottom));display:grid;grid-template-rows:1fr var(--app-statusbar-h);height:var(--admin-console-height, 100vh);width:100%;background-color:var(--b-bg);overflow:hidden}.admin-console-body{display:flex;min-height:0;overflow:hidden}.admin-console-content{flex:1;display:flex;flex-direction:row;overflow:hidden;background-color:var(--b-surface);min-width:0}.talk-in-host .admin-console-sidebar,.talk-in-host .admin-mobile-hamburger,.talk-in-host .settings-sidebar{display:none}.talk-in-host .settings-content{flex:1}.content-placeholder{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;color:var(--b-text-2);background-color:var(--b-surface-2)}.content-placeholder h2{font-size:32px;margin-bottom:12px;color:var(--b-text-1)}.content-placeholder p{font-size:16px}.template-tag-container{display:flex;width:100%;height:100%;overflow:hidden;gap:0}kbd{font-family:var(--font-mono);font-size:10px;font-weight:500;background:var(--b-surface-2);color:var(--b-text-2);padding:1px 5px;border-radius:4px;border:1px solid var(--b-border);border-bottom-width:2px;line-height:1}.statusbar4{display:flex;align-items:center;border-top:1px solid var(--b-border);padding:0 14px var(--app-safe-bottom, 0px);gap:10px;background:var(--b-bg);font-family:var(--font-mono);font-size:var(--text-caption);color:var(--b-text-3);height:var(--app-statusbar-h, 34px);box-sizing:border-box;overflow:hidden;white-space:nowrap}.sb4-item{display:inline-flex;align-items:center;gap:6px}.sb4-item:before{content:"";width:6px;height:6px;border-radius:50%;background:var(--b-success)}.sb4-item.warn:before{background:var(--b-warn);animation:pulse-dot 2s infinite ease-in-out}.sb4-spacer{flex:1}.sb4-sep{color:var(--b-text-4)}.sb4-stat b{color:var(--b-text-2);font-weight:600}.sb4-shortcut{display:inline-flex;align-items:center;gap:4px;background:none;border:none;color:var(--b-text-3);font-family:inherit;font-size:inherit;cursor:pointer;padding:2px 4px;border-radius:var(--radius-xs)}.sb4-shortcut:hover{background:var(--b-surface-2);color:var(--b-text-1)}.sb4-theme{display:inline-flex;align-items:center;justify-content:center;background:none;border:none;color:var(--b-text-3);cursor:pointer;padding:2px 4px;border-radius:var(--radius-xs)}.sb4-theme:hover{background:var(--b-surface-2);color:var(--b-text-1)}.sb4-escalated{display:inline-flex;align-items:center;gap:4px;background:none;border:none;color:var(--b-danger);font-family:inherit;font-size:inherit;font-weight:500;cursor:pointer;padding:2px 6px;border-radius:var(--radius-xs)}.sb4-escalated b{font-weight:700}.sb4-escalated:hover,.sb4-escalated.active{background:var(--b-danger-soft)}.cmdp4-bg{position:fixed;inset:0;background:#1f1b1673;backdrop-filter:blur(6px);-webkit-backdrop-filter:blur(6px);z-index:1000;display:flex;align-items:flex-start;justify-content:center;padding-top:12vh;animation:cmdp-fade .15s ease}@keyframes cmdp-fade{0%{opacity:0}to{opacity:1}}.cmdp4{width:580px;max-width:90vw;background:var(--b-surface);border:1px solid var(--b-border-strong);border-radius:var(--radius-lg);box-shadow:var(--shadow-modal);overflow:hidden;animation:cmdp-rise .18s ease}@keyframes cmdp-rise{0%{transform:translateY(-8px);opacity:0}to{transform:translateY(0);opacity:1}}.cmdp4-input{width:100%;background:transparent;border:none;padding:16px 20px;font-family:inherit;font-size:15px;color:var(--b-text-1);outline:none;border-bottom:1px solid var(--b-border)}.cmdp4-input::placeholder{color:var(--b-text-3)}.cmdp4-list{max-height:360px;overflow-y:auto;padding:6px;list-style:none;margin:0}.cmdp4-empty{padding:24px 12px;text-align:center;color:var(--b-text-3);font-size:13px}.cmdp4-item{display:flex;align-items:center;gap:10px;padding:9px 12px;border-radius:var(--radius-sm);cursor:pointer;font-size:13px;color:var(--b-text-1)}.cmdp4-item.sel{background:var(--b-accent-soft)}.cmdp4-item-title{flex:1;min-width:0;display:inline-flex;align-items:center;gap:6px}.cmdp4-item-lock{font-size:10px}.cmdp4-item.sel .cmdp4-item-title{color:var(--b-accent-text);font-weight:600}.cmdp4-item-shortcut{font-family:var(--font-mono);font-size:10px;color:var(--b-text-3);background:var(--b-surface-2);padding:1px 5px;border-radius:4px}.cmdp4-item-cat{font-family:var(--font-mono);font-size:10px;color:var(--b-text-3)}.cmdp4-foot{display:flex;gap:14px;padding:9px 14px;border-top:1px solid var(--b-border);font-size:10px;color:var(--b-text-3);background:var(--b-surface-2)}.cmdp4-foot kbd{margin-right:3px}.admin-mobile-hamburger,.admin-mobile-backdrop{display:none}@media(max-width:640px){.admin-mobile-hamburger{display:inline-flex;align-items:center;justify-content:center;position:absolute;top:calc(var(--app-safe-top, 0px) + 8px);left:8px;width:32px;height:32px;z-index:1500;background:none;border:none;border-radius:var(--radius-sm);color:var(--b-text-1);cursor:pointer}.admin-mobile-hamburger:active{background:var(--b-surface-2)}.topbar4{grid-template-columns:1fr auto;gap:8px;padding-left:48px}.topbar4-cmd,.topbar4-workspace{display:none}.admin-mobile-backdrop{display:block;position:fixed;inset:var(--app-topbar-h, 48px) 0 var(--app-statusbar-h, 34px) 0;background:#1f1b1666;z-index:1480;opacity:0;pointer-events:none;transition:opacity .2s ease}.admin-console.nav-open .admin-mobile-backdrop{opacity:1;pointer-events:auto}}.callpanel{position:fixed;right:96px;bottom:calc(var(--app-statusbar-h, 34px) + 12px);z-index:2147483000;display:flex;align-items:center;gap:14px;padding:12px 14px;background:var(--b-surface);border:1px solid var(--b-border);border-radius:var(--radius-lg);box-shadow:var(--shadow-card);font-family:var(--font-sans)}.callpanel-info{display:flex;align-items:center;gap:10px}.callpanel-dot{width:8px;height:8px;border-radius:50%;background:var(--b-warn);animation:pulse-dot 1.2s infinite ease-in-out}.callpanel-dot.live{background:var(--b-success)}.callpanel-number{font-size:14px;font-weight:700;color:var(--b-text-1);font-variant-numeric:tabular-nums}.callpanel-state{font-size:11.5px;color:var(--b-text-3);font-variant-numeric:tabular-nums}.callpanel-cid{margin-top:2px;font-size:11.5px;color:var(--b-text-3);font-variant-numeric:tabular-nums}.callpanel-number-sub{margin-left:6px;font-size:11.5px;font-weight:500;color:var(--b-text-3);font-variant-numeric:tabular-nums}.callpanel-caller{margin-top:4px}.callpanel-consult{border:none;background:var(--b-accent-soft);color:var(--b-accent);font-size:11.5px;font-weight:600;padding:3px 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var(--motion-quick)}.tag-row:hover{background:var(--b-surface-2)}.sidebar-v4{padding:24px;display:flex;flex-direction:column;gap:24px;background:var(--b-surface)}.csp-profile{display:flex;align-items:center;gap:12px}.csp-profile-av{width:48px;height:48px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;background:var(--b-accent-soft);color:var(--b-accent-text);font-weight:var(--weight-heading);font-size:var(--text-heading-sm);line-height:1;white-space:nowrap;overflow:hidden;flex-shrink:0}[data-hue=indigo]{--av-soft: var(--hue-indigo-soft);--av-text: var(--hue-indigo-text)}[data-hue=sky]{--av-soft: var(--hue-sky-soft);--av-text: var(--hue-sky-text)}[data-hue=teal]{--av-soft: var(--hue-teal-soft);--av-text: var(--hue-teal-text)}[data-hue=amber]{--av-soft: var(--hue-amber-soft);--av-text: var(--hue-amber-text)}[data-hue=rose]{--av-soft: var(--hue-rose-soft);--av-text: var(--hue-rose-text)}[data-hue=violet]{--av-soft: var(--hue-violet-soft);--av-text: 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