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var(--motion-quick)}.note-card-item:hover{border-color:var(--b-border-strong);box-shadow:var(--shadow-card);transform:translateY(-1px)}.note-card-item.active{border-color:var(--b-accent);box-shadow:var(--shadow-accent);background:var(--b-accent-soft)}.note-card-head{display:flex;align-items:center;gap:10px}.note-card-avatar{width:32px;height:32px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;font-size:12px;font-weight:700;flex-shrink:0}.note-card-head-text{display:flex;flex-direction:column;min-width:0}.note-card-writer{font-size:12.5px;font-weight:600;color:var(--b-text-1);letter-spacing:-.01em}.note-card-date{font-size:11px;color:var(--b-text-3);font-variant-numeric:tabular-nums}.note-card-body{margin:0;font-size:13px;line-height:1.5;color:var(--b-text-1);display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden}.note-card-foot{display:flex;flex-direction:column;gap:6px}.note-card-member{display:inline-flex;align-items:center;gap:4px;font-size:11.5px;color:var(--b-text-3)}.note-card-member 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svg{width:18px;height:18px}.delete-note-btn:hover{background:var(--b-danger-soft);color:var(--b-danger);transform:scale(1.1)}.note-detail-section{width:450px;min-width:400px;max-width:500px;display:flex;flex-direction:column;overflow-y:auto}.note-detail-card{background:var(--b-surface);border:1px solid var(--b-border);border-radius:var(--radius-lg);box-shadow:var(--shadow-card);padding:24px;height:fit-content}.note-detail-header{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;padding-bottom:16px;border-bottom:1px solid var(--b-border);margin-bottom:18px}.note-detail-meta{display:flex;flex-direction:column;gap:8px;flex:1}.note-detail-date{font-size:14px;font-weight:600;color:var(--text-primary)}.note-detail-writer{font-size:13px;color:var(--text-secondary)}.delete-note-btn-large{display:flex;align-items:center;gap:6px;padding:9px 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transparent;border-radius:var(--radius-sm);font-size:12.5px;font-weight:600;font-family:inherit;cursor:pointer;color:var(--b-text-2);transition:background var(--motion-quick),border-color var(--motion-quick),color var(--motion-quick);font-variant-numeric:tabular-nums}.note-pagination .pagination-btn:hover:not(:disabled){background-color:var(--b-surface-2);color:var(--b-text-1)}.note-pagination .pagination-btn.active{background:var(--b-accent);border-color:var(--b-accent);color:#fff}.note-pagination .pagination-btn.active:hover{background:var(--b-accent-hover);color:#fff}.note-pagination .pagination-dots{color:var(--b-text-3);padding:0 4px;font-size:12px}.note-pagination .pagination-btn:disabled{opacity:.5;cursor:not-allowed}.note-pagination .pagination-info{font-size:13px;color:var(--text-secondary)}.note-detail-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:6px;height:100%;background:var(--b-surface);border:1px dashed 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.cancel-btn{background:var(--b-surface-2);color:var(--b-accent);border:1px solid var(--b-border)}.manager-create-card .submit-btn{background:var(--b-accent);color:#fff;border:none}.manager-create-card .submit-btn:disabled{opacity:.6;cursor:not-allowed}.manager-list{flex:1;overflow-y:auto}.loading-state,.empty-state,.error-state{text-align:center;padding:80px 20px;color:var(--b-text-3)}.empty-state p{margin:8px 0}.error-state{color:var(--b-danger);background:var(--b-danger-soft);border-radius:12px}.error-state p{margin:0 0 16px}.error-state button{padding:10px 20px;background:var(--b-danger);color:#fff;border:none;border-radius:8px;font-size:14px;font-weight:600;cursor:pointer;transition:all .2s ease}.error-state button:hover{background:var(--b-danger)}.manager-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:16px}.manager-card{background:var(--b-surface);border-radius:12px;border:1px solid var(--b-border);padding:20px;transition:all .2s ease;position:relative}.manager-card:hover{border-color:var(--b-text-3);box-shadow:0 4px 12px #00000014}.manager-card-content{display:flex;align-items:center;gap:16px}.manager-delete-btn{position:absolute;top:8px;right:8px;width:24px;height:24px;border:none;background:var(--b-border);border-radius:50%;cursor:pointer;display:flex;align-items:center;justify-content:center;opacity:0;transition:all .2s ease;color:var(--b-text-3)}.manager-card:hover .manager-delete-btn{opacity:1}.manager-delete-btn:hover{background:var(--b-danger-soft);color:var(--b-danger)}.manager-delete-btn svg{width:14px;height:14px}.dark-mode .manager-delete-btn{background:var(--b-accent-hover);color:var(--b-text-3)}.dark-mode .manager-delete-btn:hover{background:var(--b-danger);color:var(--b-danger-soft)}.manager-avatar{width:48px;height:48px;border-radius:50%;overflow:hidden;flex-shrink:0;background:var(--b-border);display:flex;align-items:center;justify-content:center}.manager-avatar 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.manager-create-card .form-group label{color:var(--b-border)}.dark-mode .manager-create-card .form-group input{background-color:var(--b-text-1);border-color:var(--b-accent-hover);color:var(--b-border)}.dark-mode .manager-create-card .form-group input:focus{border-color:var(--b-text-3);box-shadow:0 0 0 3px #78716c33}.dark-mode .manager-create-card .form-group input::placeholder{color:var(--b-text-3)}.dark-mode .manager-create-card .cancel-btn{background-color:var(--b-accent-hover);border-color:var(--b-accent);color:var(--b-border)}.dark-mode .manager-create-card .cancel-btn:hover{background-color:var(--b-accent)}.dark-mode .manager-create-card .submit-btn{background:var(--b-accent)}.dark-mode .manager-create-card .submit-btn:hover{background:var(--b-text-3)}.dark-mode .loading-state,.dark-mode .empty-state{color:var(--b-text-3)}.dark-mode .manager-card{background:var(--b-surface-3);border-color:var(--b-accent-hover)}.dark-mode .manager-card:hover{border-color:var(--b-text-3);box-shadow:0 4px 12px #0000004d}.dark-mode .manager-avatar{background:var(--b-accent-hover)}.dark-mode .avatar-placeholder,.dark-mode .manager-info h3{color:var(--b-border)}.dark-mode .manager-id{color:var(--b-text-3)}@media(max-width:768px){.manager-management-panel{padding:16px}.manager-management-header{flex-direction:column;align-items:flex-start;gap:16px}.create-manager-button{width:100%}.manager-grid{grid-template-columns:1fr}}.fixed-answer-management-panel{flex:1;display:flex;flex-direction:column;gap:20px;padding:24px;height:100%;overflow-y:auto;overflow-x:hidden;background-color:var(--panel-bg);scroll-behavior:smooth}.fixed-answer-management-panel::-webkit-scrollbar,.bot-settings-section::-webkit-scrollbar,.fixed-answer-left-section::-webkit-scrollbar,.fixed-answer-right-section::-webkit-scrollbar,.fixed-answer-list::-webkit-scrollbar,.button-list::-webkit-scrollbar{width:6px}.fixed-answer-management-panel::-webkit-scrollbar-track,.bot-settings-section::-webkit-scrollbar-track,.fixed-answer-left-section::-webkit-scrollbar-track,.fixed-answer-right-section::-webkit-scrollbar-track,.fixed-answer-list::-webkit-scrollbar-track,.button-list::-webkit-scrollbar-track{background:transparent}.fixed-answer-management-panel::-webkit-scrollbar-thumb,.bot-settings-section::-webkit-scrollbar-thumb,.fixed-answer-left-section::-webkit-scrollbar-thumb,.fixed-answer-right-section::-webkit-scrollbar-thumb,.fixed-answer-list::-webkit-scrollbar-thumb,.button-list::-webkit-scrollbar-thumb{background:var(--border-primary);border-radius:3px}.fixed-answer-management-panel::-webkit-scrollbar-thumb:hover,.bot-settings-section::-webkit-scrollbar-thumb:hover,.fixed-answer-left-section::-webkit-scrollbar-thumb:hover,.fixed-answer-right-section::-webkit-scrollbar-thumb:hover,.fixed-answer-list::-webkit-scrollbar-thumb:hover,.button-list::-webkit-scrollbar-thumb:hover{background:var(--text-tertiary)}.fixed-answer-management-header{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;padding-bottom:20px;border-bottom:2px 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