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var(--motion-quick);letter-spacing:-.01em;white-space:nowrap}.note-filter-toggle:hover{background:var(--b-surface-3);border-color:var(--b-border-strong);color:var(--b-text-1)}.note-filter-toggle.expanded{background:var(--b-accent-soft);border-color:var(--b-accent);color:var(--b-accent-text)}.note-filter-toggle svg{flex-shrink:0}.note-filter-toggle-arrow{transition:transform var(--motion-quick)}.note-filter-toggle-arrow.expanded{transform:rotate(180deg)}.note-filter-toggle-count{display:inline-flex;align-items:center;justify-content:center;min-width:18px;height:18px;padding:0 5px;font-size:11px;font-weight:700;color:#fff;background:var(--b-accent);border-radius:var(--radius-pill);font-variant-numeric:tabular-nums}.note-filter-toggle.expanded .note-filter-toggle-count{background:var(--b-accent-text)}.note-chip-row{display:flex;align-items:center;flex-wrap:wrap;gap:6px}.note-chip-label{font-size:11.5px;font-weight:600;color:var(--b-text-3);letter-spacing:.02em;padding-right:6px;min-width:44px}.note-chip{display:inline-flex;align-items:center;gap:5px;padding:5px 12px;font-size:12.5px;font-weight:500;font-family:inherit;color:var(--b-text-2);background:var(--b-surface-2);border:1px solid var(--b-border);border-radius:var(--radius-pill);cursor:pointer;transition:background var(--motion-quick),border-color var(--motion-quick),color var(--motion-quick);letter-spacing:-.01em}.note-chip:hover{background:var(--b-surface-3);border-color:var(--b-border-strong);color:var(--b-text-1)}.note-chip.active{background:var(--b-accent-soft);border-color:var(--b-accent);color:var(--b-accent-text);font-weight:600}.note-chip-dot{width:6px;height:6px;border-radius:50%;display:inline-block;flex-shrink:0}.note-chip-select{padding:5px 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var(--input-border);border-radius:8px;font-size:14px;color:var(--input-text);background-color:var(--input-bg);outline:none;transition:border-color .2s}.note-search-input:focus{border-color:var(--input-focus);box-shadow:var(--input-focus-shadow)}.note-search-info{padding:0 40px;margin-bottom:8px;font-size:13px;color:var(--text-secondary);flex-shrink:0}.filter-row{display:flex;gap:16px;align-items:flex-end}.filter-group{display:flex;flex-direction:column;gap:6px;flex:1;max-width:200px}.filter-group label{font-size:12px;font-weight:600;color:var(--text-secondary)}.filter-group input[type=date],.filter-group select{padding:9px 12px;border:1px solid var(--input-border);border-radius:8px;font-size:13px;color:var(--input-text);background-color:var(--input-bg);transition:all .2s ease;cursor:pointer;position:relative;outline:none}.filter-group input[type=date]::-webkit-calendar-picker-indicator{position:absolute;inset:0;width:100%;height:100%;background:transparent;cursor:pointer}.filter-group 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.delete-note-btn-large{background:var(--b-danger-soft);color:var(--b-danger)}.dark-mode .delete-note-btn-large:hover{background:var(--b-danger);color:#fff}@media(max-width:1400px){.note-content-wrapper{gap:16px}.note-detail-section{width:400px;min-width:350px}.note-stats-row{grid-template-columns:repeat(2,1fr)}}@media(max-width:1200px){.note-content-wrapper{flex-direction:column}.note-detail-section{width:100%;max-width:100%}}@media(max-width:768px){.note-management-header{padding:24px 20px}.note-filter-card{margin:16px 20px}.note-stats-row{margin:16px 20px 0;grid-template-columns:1fr}.note-date-custom{margin-left:0}.note-search-row,.filter-row{flex-direction:column;align-items:stretch}.filter-group{max-width:100%}.filter-actions{width:100%}.apply-btn,.reset-btn{flex:1}.note-content-wrapper{margin:0 20px 20px}.note-search-info{padding:0 20px}.note-table .note-content{max-width:200px}.note-table thead th,.note-table tbody td{padding:12px 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var(--b-border)}.search-results{flex:1;overflow-y:auto;padding:0}.search-empty{padding:40px 20px;text-align:center;color:var(--b-text-3);font-size:14px}.search-result-item{padding:16px 20px;border-bottom:1px solid var(--b-border);cursor:pointer;transition:background-color .2s}.search-result-item:hover{background-color:var(--b-surface-2)}.result-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px}.result-consult-id{font-size:12px;font-weight:600;color:var(--b-accent)}.result-date{font-size:12px;color:var(--b-text-3)}.result-message{font-size:14px;color:var(--b-text-1);line-height:1.5;margin-bottom:6px;word-break:break-word}.search-highlight{background-color:var(--b-warn-soft);padding:1px 2px;border-radius:2px}.result-sender{font-size:12px;color:var(--b-text-3)}.search-pagination{display:flex;align-items:center;justify-content:center;gap:16px;padding:16px;border-top:1px solid var(--b-border)}.pagination-btn{padding:8px 16px;background-color:var(--b-surface-2);border:1px solid var(--b-border);border-radius:6px;font-size:14px;cursor:pointer;transition:background-color .2s}.pagination-btn:hover:not(:disabled){background-color:var(--b-border)}.pagination-btn:disabled{opacity:.5;cursor:not-allowed}.pagination-info{font-size:14px;color:var(--b-accent)}.dark-mode .search-panel{background-color:var(--b-text-1)}.dark-mode .search-header{border-bottom-color:var(--b-accent-hover)}.dark-mode .search-header h2{color:var(--b-border)}.dark-mode .search-input-container{border-bottom-color:var(--b-accent-hover)}.dark-mode .search-input{background-color:var(--b-surface-3);border-color:var(--b-accent-hover);color:var(--b-border)}.dark-mode .search-input:focus{border-color:var(--b-text-3)}.dark-mode .search-input:disabled{background-color:var(--b-accent-hover)}.dark-mode .search-button{background-color:var(--b-accent)}.dark-mode .search-button:hover:not(:disabled){background-color:var(--b-text-3)}.dark-mode .search-error{background-color:var(--b-danger);color:var(--b-danger-soft)}.dark-mode .search-info{color:var(--b-text-3);border-bottom-color:var(--b-accent-hover)}.dark-mode .search-empty{color:var(--b-text-3)}.dark-mode .search-result-item{border-bottom-color:var(--b-accent-hover)}.dark-mode .search-result-item:hover{background-color:var(--b-surface-3)}.dark-mode .result-consult-id,.dark-mode .result-date{color:var(--b-text-3)}.dark-mode .result-message{color:var(--b-border)}.dark-mode .search-highlight{background-color:#fbbf242e;color:var(--b-warn-soft)}.dark-mode .result-sender{color:var(--b-text-3)}.dark-mode .search-pagination{border-top-color:var(--b-accent-hover)}.dark-mode .pagination-btn{background-color:var(--b-surface-3);border-color:var(--b-accent-hover);color:var(--b-border)}.dark-mode .pagination-btn:hover:not(:disabled){background-color:var(--b-accent-hover)}.dark-mode .pagination-info{color:var(--b-text-3)}.dark-mode 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.sender-badge.sender-user{background-color:var(--b-accent-hover);color:var(--b-text-3)}.dark-mode .sender-badge.sender-manager{background-color:var(--b-accent-soft);color:var(--b-accent-text)}.dark-mode .sender-badge.sender-bot{background-color:var(--b-success-soft);color:var(--b-success)}.dark-mode .sender-badge.sender-system{background-color:var(--b-text-1);color:var(--b-text-3)}.settings-panel{flex:1;background-color:var(--bg-secondary);overflow-y:auto}.settings-header{padding:32px 40px 24px;background:var(--bg-primary);border-bottom:1px solid var(--border-primary)}.settings-header h2{font-size:28px;font-weight:700;color:var(--text-primary);margin:0 0 8px;letter-spacing:-.5px}.settings-header p{font-size:14px;color:var(--text-secondary);margin:0}.settings-tabs{display:flex;gap:4px;padding:0 40px;background:var(--bg-primary);border-bottom:1px solid var(--border-primary)}.settings-tab{padding:14px 24px;font-size:14px;font-weight:500;color:var(--text-secondary);background:none;border:none;border-bottom:2px solid transparent;cursor:pointer;transition:all .2s;margin-bottom:-1px}.settings-tab:hover{color:var(--text-primary);background:var(--bg-tertiary);border-radius:8px 8px 0 0}.settings-tab.active{color:var(--b-accent);border-bottom-color:var(--b-accent);font-weight:600}.settings-content{padding:32px 40px;max-width:900px}.settings-section{margin-bottom:32px;background:transparent;border:none;box-shadow:none;border-radius:0}.settings-section h3{font-size:16px;font-weight:600;color:var(--text-primary);margin:0 0 16px}.settings-item{display:flex;justify-content:space-between;align-items:center;padding:20px 24px;background:var(--bg-primary);border-radius:12px;margin-bottom:12px;border:1px solid var(--border-primary);transition:all .2s}.settings-item:hover{border-color:var(--border-secondary);box-shadow:0 2px 8px #0000000a}.settings-item-info{display:flex;flex-direction:column;gap:4px}.settings-item-label{font-size:15px;font-weight:600;color:var(--text-primary)}.settings-item-description{font-size:13px;color:var(--text-secondary)}.toggle-switch{position:relative;display:inline-block;width:52px;height:28px;cursor:pointer}.toggle-switch input{opacity:0;width:0;height:0}.toggle-slider{position:absolute;inset:0;background-color:var(--b-border-strong);border-radius:28px;transition:.3s}.toggle-slider:before{position:absolute;content:"";height:22px;width:22px;left:3px;bottom:3px;background-color:#fff;border-radius:50%;transition:.3s;box-shadow:0 2px 4px #00000026}.toggle-switch input:checked+.toggle-slider{background-color:var(--b-accent)}.toggle-switch input:checked+.toggle-slider:before{transform:translate(24px)}.settings-item-logout{margin-top:24px;border-color:var(--btn-danger-bg)}.logout-button{padding:10px 20px;font-size:14px;font-weight:500;color:var(--btn-danger-text);background-color:var(--btn-danger-bg);border:none;border-radius:8px;cursor:pointer;transition:all .2s}.logout-button:hover{background-color:var(--btn-danger-hover)}.dark-mode .settings-tab.active{color:var(--b-accent);border-bottom-color:var(--b-accent)}.dark-mode .settings-tab:hover{background:var(--bg-tertiary)}.dark-mode .toggle-slider{background-color:var(--b-text-2)}.dark-mode .toggle-switch input:checked+.toggle-slider{background-color:var(--b-accent)}.managers-section{max-width:800px}.managers-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px;padding-bottom:16px;border-bottom:1px solid var(--border-primary)}.managers-header p{font-size:14px;color:var(--text-secondary);margin:0}.create-manager-button{padding:8px 16px;font-size:13px;font-weight:500;color:var(--b-accent);background:transparent;border:1px solid var(--b-accent);border-radius:6px;cursor:pointer;transition:all 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.manager-card-content{display:flex;align-items:center;gap:14px;flex:1}.managers-section .manager-delete-btn{width:32px;height:32px;border:none;background:transparent;border-radius:6px;cursor:pointer;display:flex;align-items:center;justify-content:center;opacity:0;transition:all .15s ease;color:var(--text-tertiary);flex-shrink:0;position:static}.managers-section .manager-card:hover .manager-delete-btn{opacity:1}.managers-section .manager-delete-btn:hover{background:var(--b-danger-soft);color:var(--b-danger)}.managers-section .manager-delete-btn svg{width:16px;height:16px}.managers-section .manager-avatar{width:40px;height:40px;border-radius:10px;overflow:hidden;background:linear-gradient(135deg,var(--b-accent) 0%,var(--b-accent-hover) 100%);display:flex;align-items:center;justify-content:center;flex-shrink:0}.managers-section .manager-avatar img{width:100%;height:100%;object-fit:cover}.managers-section .manager-avatar 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.close-btn:hover{color:var(--b-border)}.dark-mode .manager-create-card .form-group label{color:var(--b-text-3)}.dark-mode .manager-create-card .form-group input{background:var(--b-text-1);border-color:var(--b-accent-hover);color:var(--b-border)}.dark-mode .manager-create-card .form-group input:focus{border-color:var(--b-text-3)}.dark-mode .manager-create-card .cancel-btn{background:var(--b-text-1);border-color:var(--b-accent-hover);color:var(--b-text-3)}.dark-mode .manager-create-card .cancel-btn:hover{background:var(--b-surface-3)}.dark-mode .manager-create-card .submit-btn{background:var(--b-accent-hover)}.dark-mode .manager-create-card .submit-btn:hover{background:var(--b-accent)}.dark-mode .manager-list .loading-state,.dark-mode .manager-list .empty-state,.dark-mode .manager-list .error-state{color:var(--b-text-3)}.dark-mode .managers-section .manager-card:hover{border-color:var(--b-accent);box-shadow:0 4px 12px #60a5fa33}.dark-mode .managers-section .manager-delete-btn:hover{background:var(--b-danger);color:var(--b-danger-soft)}.dark-mode .managers-section .manager-avatar{background:var(--b-accent)}.dark-mode .managers-section .manager-avatar{background:var(--b-accent-hover)}.dark-mode .managers-section .manager-avatar .avatar-placeholder{color:var(--b-text-3)}.dark-mode .managers-section .manager-info h3{color:var(--b-border)}.dark-mode .managers-section .manager-info .manager-id{color:var(--b-text-3)}.channel-phone-form{display:flex;gap:8px;align-items:center;width:100%}.channel-phone-input{flex:1;padding:10px 14px;border:1px solid var(--b-border);border-radius:8px;font-size:14px;color:var(--b-text-1);background:var(--b-surface);outline:none;transition:border-color .2s}.channel-phone-input:focus{border-color:var(--b-text-3);box-shadow:0 0 0 2px #78716c1a}.channel-phone-input:disabled{opacity:.6;cursor:not-allowed}.dark-mode .channel-phone-input{background:var(--b-surface-3);border-color:var(--b-accent-hover);color:var(--b-border)}.dark-mode .channel-phone-input:focus{border-color:var(--b-text-3);box-shadow:0 0 0 2px #78716c33}.settings-divider{height:1px;background:var(--border-primary);margin:16px 0}.phone-number-list{display:flex;flex-direction:column;gap:6px;margin-bottom:12px}.phone-number-item{display:flex;align-items:center;justify-content:space-between;padding:10px 14px;background:var(--bg-secondary);border:1px solid var(--border-primary);border-radius:8px}.phone-number-value{font-size:14px;font-family:monospace;color:var(--text-primary)}.phone-number-remove-btn{padding:4px 10px;font-size:12px;background:none;border:1px solid var(--btn-danger-bg);color:var(--btn-danger-bg);border-radius:4px;cursor:pointer;transition:all 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#4338CA)}.manager-auth-button--link:disabled{opacity:.5;cursor:not-allowed}.signup-back-to-password{margin-top:8px;font-size:13px;color:var(--text-tertiary, #999)}.signup-success{display:flex;flex-direction:column;align-items:center;gap:12px;padding:24px 0;text-align:center}.signup-success h2{font-size:22px;font-weight:700;color:var(--text-primary, #1a1a1a);margin:0}.signup-success p{font-size:14px;color:var(--text-secondary, #666);margin:0}.signup-success__redirect{font-size:13px!important;color:var(--text-tertiary, #999)!important;margin-top:4px!important}.signup-message{margin-top:12px;padding:10px 14px;border-radius:8px;font-size:13px;text-align:center}.signup-message--error{background:#fef2f2;color:#dc2626;border:1px solid #fecaca}.signup-message--success{background:#f0fdf4;color:#16a34a;border:1px solid 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.2s}.copy-script-btn:hover{background:#4f46e5;border-color:#4f46e5}.help-text{margin:0;font-size:12px;color:var(--text-tertiary, #666666)}:root:not(.dark-mode) .plugin-key-modal{background:#fff;border-color:#e0e0e0}:root:not(.dark-mode) .modal-header{border-color:#e0e0e0}:root:not(.dark-mode) .modal-header h2{color:#1a1a1a}:root:not(.dark-mode) .plugin-key-section label{color:#1a1a1a}:root:not(.dark-mode) .copy-field code{background:#f5f5f5;border-color:#e0e0e0}:root:not(.dark-mode) .script-field{background:#f5f5f5;border-color:#e0e0e0}:root:not(.dark-mode) .script-field pre{color:#333}:root:not(.dark-mode) .copy-script-btn{background:#f5f5f5;border-color:#e0e0e0;color:#1a1a1a}.chat-page{position:fixed;inset:0;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#667eea,#764ba2);padding:16px;overflow:hidden}.chat-page-container{width:100%;max-width:420px;height:calc(100% - 32px);max-height:700px;display:flex;flex-direction:column}.chat-page 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.chat-widget{position:relative;width:100%;height:100%;max-width:none;max-height:none;bottom:auto;right:auto;border-radius:20px;box-shadow:0 25px 60px -12px #0000004d,0 0 0 1px #ffffff1a;display:flex;flex-direction:column;overflow:hidden}.public-chat-loading{display:flex;flex-direction:column;align-items:center;gap:20px;color:#666;font-size:15px;font-weight:500}.public-chat-spinner{width:44px;height:44px;border:3px solid #e5e7eb;border-top-color:#6366f1;border-radius:50%;animation:public-chat-spin .8s linear infinite}@keyframes public-chat-spin{to{transform:rotate(360deg)}}.public-chat-error{display:flex;flex-direction:column;align-items:center;gap:16px;color:#666;text-align:center;max-width:320px}.public-chat-error-icon{font-size:48px}.public-chat-error p{font-size:15px;line-height:1.6;opacity:.9}.public-chat-error button{padding:12px 28px;background:#4f46e5;color:#fff;border:none;border-radius:10px;font-size:14px;font-weight:600;cursor:pointer;transition:transform .2s,box-shadow 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